Would you like to receive text messages with updates on outages and restoration progress? Outage Alerts can help give you peace of mind if the power goes out while you are away from home.
If you sign up for Outage Alerts, you will receive the following:
- An alert when we are made aware of an outage affecting your location
- An estimate of when your power will be back on (if available)
- A notification when power has been restored at your location
If the outage is widespread or we are notified about it from other sources, you may also receive a notification when the power is out at your location in case you are not home.
To sign up, visit our Alerts registration page, call us, or sign up through your Consolidated SmartHub account. All you need is your account or meter number, and your cell phone number.
Standard text message rates may apply based on your plan with your mobile phone carrier.
Want to know more?
FAQs
What is Consolidated’s Outage Alert service?
This will not always serve as a alert of a power outage, but it will provide you with updates on the outage. In an outage situation, Consolidated relies on the member to notify us that their power is out, however, you may receive a text notifying you if your home is affected by a larger outage that others have already reported.
What information will the text message alert provide?
The initial text will acknowledge that Consolidated knows your power is out and/or let you know that a crew has been dispatched. Once our crews have assessed the outage, you will receive a text with an estimated restoration time. You will also receive a final text notifying you when your power has been restored.
Can more than one cell phone receive text messages about power outage alerts?
Yes. You can provide up to two cell phone numbers.
I have more than one electric account, and I would like to receive outage status notifications for all of them. What should I do?
You will need to register each account. You can sign up here or through SmartHub, or by calling our Member Engagement Team at 800-421-5863.
My power went out, but I didn’t receive a text message. Why?
It’s possible you may have accidentally replied STOP or Unsubscribed. If either of these is the case, you will no longer receive text message notifications and will need to sign up again through SmartHub or the notifications link or by calling our service specialists at 800-421-5863.
This may also be a sign that your outage caused by something inside your home, or that it has not been reported to us yet. Check out our Outage Reporting Page to learn more.
What if I receive a text message telling me I have an outage, but the power’s on at my location?
There will be a phone number in the text message, 866-567-2753, advising you to call us and let us know that you do in fact have power.
Why did I receive a notice informing me that my power was back on long after it was restored?
Although power might be restored at your location, you may not be notified until the entire line serving you and your neighbors is working again.
How can I be certain that I’m signed up to receive Outage Alerts?
You can check on our Outage Alerts portal, or log into your SmartHub account and click the Notifications tab to check your settings under Service. You can also call our Member Engagement Team at 800-421-5863.
Can I opt out of Outage Alerts after signing up?
Yes. You can reply “STOP” at any time to stop receiving Outage Alerts, or make the change on our Outage Alerts portal or your SmartHub account.
