Consolidated Fiber, Inc. commits to the open and non-discriminatory use of the Internet by its members and commits to use reasonable network management practices. Consolidated will manage its network and provide access in accordance with the rules adopted by the FCC. Consolidated policies regarding network management practices are outlined herein in an effort to create transparency and to inform current members, prospective members, third-party content providers and other interested parties.
Transparency. Consolidated shall make available public information on its website https://www.consolidated.coop/terms-and-conditions-of-consolidated-fiber-service regarding its Acceptable Use Policy (AUP) and terms of its service sufficient for members to make an informed choice regarding their use of such services. Consolidated will not unjustly or unreasonably prevent or interfere with competition among content, applications, service, or device providers.
Network Management. Consolidated uses generally accepted technical measures to provide acceptable service levels to all members, such as application-neutral bandwidth allocation, as well as measures to address service attacks, illegal content and other harmful activities to protect network integrity and reliability.
Blocking. Consolidated reserves the right to disconnect or limit any account access to the Internet that in the opinion of its system administrator is a threat to the security or lawful operation of the Internet service or the service’s software and/or hardware or that repeatedly violates the terms of this AUP. Consolidated reserves the right but does not assume the responsibility, to block or limit access to content that violates this AUP. Consolidated shall not unjustly or unreasonably block access to lawful content, applications, services or non-harmful devices, subject to reasonable network management.
Throttling. Consolidated shall not unjustly or unreasonably (other than reasonable network management elsewhere disclosed) degrade or impair access to lawful Internet traffic based on content, application, service, user, or use of non-harmful devices, including a description of what is throttled and when.
Affiliated or Paid Prioritization. Consolidated shall not unjustly or unreasonably favor some traffic over other traffic including through use of techniques such as traffic shaping, prioritization, or resource reservation, to benefit an affiliate or in exchange for consideration, monetary or other benefit.
Congestion Management. Congestion due to malfunctioning hardware and/or software will be remedied as quickly as network engineers can diagnose and identify the offending hardware / software. Congestion due to malice will be remedied using any technique available, including protocol-aware filtering and rate-limiting, to control and limit the offending source. Consolidated may seek criminal charges against those who inflict network malice. Consolidated may also attempt to recover costs incurred from network malice.
Consolidated reserves the right to prioritize traffic based on real time and non-real time applications during heavy congestion periods based on generally accepted technical measures. Consolidated reserves the right to set speed thresholds on the amount of data you as a customer can upload and download within stated time periods. If you exceed these thresholds, Consolidated may temporarily limit the speed at which you can send and receive data over the Consolidated access network. Consolidated may use other traffic management and prioritization tools to help ensure equitable access to the Consolidated network for all customers. Excessive bandwidth or hardware usage that adversely affects the ability of Consolidated to provide its Internet or any other service may result in additional account management and fees.
Consolidated reserves the right to monitor customer usage and evaluate on an individual account basis bandwidth or hardware utilization to efficiently manage the performance of the network to ensure a sustainable quality broadband service is provided. Peak network usage is between 4 pm and 11 pm Monday – Friday and 10 am – 11 pm Saturday and Sunday. During peak usage times, priority is given to applications such as browsing, email, streaming, instant messaging, gaming and VoIP. The member further agrees that Consolidated has the right to disclose any information it deems necessary to satisfy any legal or operational requirements.
Application-Specific Behavior. Consolidated does not make use of any application-specific network management practices. Consolidated does not modify protocol fields in ways not prescribed by the protocol standard. Consolidated does not inhibit or favor certain applications or classes of applications. Consolidated does not block or rate-control specific protocols or protocol ports, except for malformed or non-standard protocol traffic as identified by Consolidated and outbound Simple Mail Transfer Protocol (“SMTP”) as a protection and security control mechanism against unsolicited commercial email (“UCE”).
Device Attachment Rules. Devices connecting to the Consolidated network must conform to general public standards and be non-harmful to the network.
Security. Consolidated provides its own methods to secure and protect its Internet service and network. Such action is not a substitute for the member providing his/her own security or protection for your own software, devices, network or data. Consolidated specifically disclaims any liability for any breach of security or any harm to customer’s computing system while connected to Consolidated Internet service.
Discrimination. Consolidated shall not unreasonably discriminate in transmitting lawful network traffic over a consumer’s broadband Internet access service, subject to reasonable network management practices.
Performance Characteristics. The advertised speed of Company’s Internet service is the maximum bandwidth throughput that is available and achievable with the technology utilized by Consolidated. Our customer serving networks are comprised of various access platform technologies that deliver Internet service. Some characteristics of generally available Internet access by type:
- FTTP (Fiber-to-the-premise) supports up to 1000 Mbps, less than 50ms latency, depending on service level subscribed.
Several factors may affect the actual bandwidth throughput of Consolidated Internet service offerings. This includes but is not limited to distance between service point and the Consolidated central office as well as the members computer, modem or router used. Internet traffic and activity during peak usage periods may also impact the available bit rate.
Pricing. Please click on the following website link for pricing information including monthly prices, usage- based fees, and fees for early termination or additional network services at: https://www.consolidated.coop/fiber-service-1/
Privacy Policies. Please click on the following website link to view the Consolidated complete privacy policies: www.consolidated.coop/privacy-policy/.
Consolidated does not generally inspect network traffic. Certain traffic information is retained and stored for specific periods of time as required by state or federal law. This includes information stored and provided to law enforcement as it relates to information requested by law enforcement pursuant to national security and/or criminal statutes and Acts. Consolidated does not otherwise store, use, or provide traffic information for non-network management purposes
General Contact Information.
If you have any questions regarding this policy or otherwise, please contact Consolidated customer service at: (800) 421-5863 or email service@consolidated.coop.
