Consolidated Fiber – FAQ


No contracts. Lower prices. Same great internet.

Why did Consolidated Fiber lower rates in 2023?

Why did Consolidated Fiber get rid of contracts?

Did Consolidated Fiber get faster?

Our Network and Service

What makes a fiber-to-the-home network special?

Are there any data caps or best times of use?

Construction

Are you bringing internet to my area?

How long will it take to build to my location?

Are there construction fees to build to my location?

How much is the activation fee?

Installation

How long will the installation take?

What is included with the in-home installation?

Phone

Will my phone work if the power is out?

How do I take advantage of all the voice features you offer?  

Support

How do I report a fiber outage?

How do I reach technical support to set up my devices?

Wi-Fi/Equipment

What is managed Wi-Fi?

Consolidated Wi-Fi router

Wireless Wi-Fi Mesh Extender

Can I use my own Wi-Fi equipment?  

Change of Service/Cancellation

How do I upgrade or change my plan?

I’m moving or need to disconnect my service. What should I do?

Billing

How do I set my account up online?

Will I receive a paper bill in the mail?

Why is my first bill so high?