As of February 5, 2025, our area is under Winter Weather Advisories for freezing rain and ice accumulation.
Ice can weigh down powerlines, create dangerous conditions on the roads, and add hazards to the outage restoration process. Our team is ready to act safely and efficiently if this freezing rain leads to downed lines or outages – make sure make sure you and your family are prepared too!
Please read through the information below to ensure that you know how to report outages, track restoration, and remain safe if power is lost in freezing temperatures.
View Ohio weather alerts here.
View Ohio travel and roadway conditions here.
Storm and Outage Safety:
- Never approach a downed powerline or attempt to clear debris from a powerline, even if it appears to be de-energized. Lines can become re-energized as restoration efforts progress, and it is extremely dangerous to go near them without the proper training and equipment. If you see a downed line, call us and 911 right away.
- During the restoration process, sometimes power comes back on in spikes that can damage electronics. Unplug all electronics and heat-producing appliances when an outage occurs.
- Always follow these generator safety tips, including:
- Never operate your generator inside your home or garage – even if doors and windows are open.
- Never plug your generator into a wall outlet to try and power your home – this can send electricity down de-energized lines, putting line workers in serious danger.
Follow this link for more safety reminders.
How to Report an Outage:
- Make a report on your Consolidated SmartHub account.
- Call our 24-hour outage hotline: 866-567-2753 (please call using the phone number linked to your account – our computer system will automatically register your outage)
- Sign up for outage texting to report outages via text message.
- Learn more about outage reporting.
Outage Tracking
- Sign up for Outage Alerts to receive text message updates about outages in your area.
- Use our outage map to see the impact of an outage across our territory and track our restoration progress.
Important Outage Preparation Reminders:
- Do you have any medical equipment or treatments that require electricity or refrigeration? Make a plan with your doctor or pharmacist to ensure that you know how to stay safe when a power outage occurs.
- Maintain an emergency kit with necessary items like non-perishable food, water, flashlights, batteries, a first-aid kit, etc.
- Make sure you have blankets and warm clothing easily accessible.
- If you know a storm is coming, take time to charge important devices like phones, laptops, and portable batteries in case of an outage.
- Ensure that all of your sensitive electronics are protected from power surges. Remember that newer appliances often include computer elements and will need surge protection. Read this article to learn more about the importance of surge protectors and how to pick the surge protectors that best suit your needs.
- Remember to include your pets in your preparations!
