Payment Options
Pay with Cash
VanillaDirect Pay: Pay with cash at local retailers and gas stations using the custom barcode on your paper bill or Consolidated SmartHub account. Click here to find a location near you.
MoneyGram: Pay with cash using your account number at the service counter in certain local pharmacies and grocery stores, including WalMart, Kroger, and CVS. Fees vary by location. Click here to find a location near you.
Mt. Gilead Office: Our service specialists can accept cash payments at our Mt. Gilead office. Please note, we do not accept cash payments at our Delaware office.
Pay Online
Use a card or bank account information to pay through Consolidated’s SmartHub. You can set up an account, or simply click “Pay Now” when you reach the site to pay with your name and account number. If you have a SmartHub account, you can set up AutoPay so you don’t have to worry about keeping track of payment due dates.
Pay by Phone
Use our automated phone system to pay with a card at any time. Simply call us at 800-421-5863 and press “2.” Questions? Check out these tips for help paying through our automated phone system.
Pay In-Person
We accept money orders, checks, and card payments in-person at both offices. Money orders and checks can be left in our night drop box at both offices – please do not leave cash in the drop boxes. We cannot accept cash payments at our Delaware office.
5255 State Route 95
Mount Gilead, OH 43338-0111
4993 State Route 521
Delaware, OH 43015-8766
Pay by Mail
We accept money orders and checks by mail.
Bill FAQ
Do you offer Budget Billing?
Yes! We offer a variable Budget Billing program that helps even out your electric costs through the year. Learn more and sign up.
Why does my bill seem high this month?
A lot of factors go into how much electricity you use—and how much you pay. Weather changes, houseguests, new appliances or recreational items like pools, and even a change in the number of days in the billing cycle can cause your bill to seem higher than normal. If you would like help in managing your electric use, and your bill, try our energy efficiency tools and resources. You can also view your past electric use compared against weather patterns in SmartHub.
How can I get assistance with paying my electric bill?
Call 211, which routes you to the local agency that can help. You can also contact your county veteran’s office, Community Action program, Job & Family Services, Salvation Army, or local church for assistance. A one-time assistance payment with heating bills is also available through the HEAP program.
What is the generation and transmission (G&T) charge?
G&T rates and charges cover the costs of producing and transmitting the electricity that we distribute to you, and it changes from month to month depending on the costs for things like fuel and transmission equipment. Generally, this cost has been on the rise in recent months due to increased fuel costs and increasingly challenging government policies that make generation more expensive. We do not control these costs, though we do advocate for policies that help keep them under control.
What is a “Service Availability Charge”?
Our “Service Availability Charge” is the monthly fee that members pay to have access to our electric service. It is the same each month and it does not change based on consumption. This charge is necessary for us to provide electric service to you – it goes towards the maintenance of our system, electric personnel costs, and equipment costs.
When I pay a service availability charge and a generation and transmission charge, am I paying two bills?
Nope—we’ve just “unbundled” your bill so you can see how much each component of electric service costs.
