This privacy policy explains how Consolidated Cooperative uses the personal data we collect from you when you use our website. It will notify you of the following:
- How we collect personal data.
- How we use personal data.
- How we protect personal data.
- How we share personal data.
- How we use cookies.
- External links.
- Changes to our privacy policy.
- How to contact us.
- Legal notices.
How we collect personal data
If you contact Consolidated Cooperative or visit our website, we may collect personally identifiable information (PII). This could include data such as your name, email address, phone number, mailing address and payment information.
We may collect data when you:
- Contact us via phone, email, website or social media.
- Contract with us for any of our products or services, or enroll in outage texting.
- Complete a customer survey or provide product feedback.
- Engage with us on social media platforms, including but not limited to, Twitter, Facebook, Instagram and LinkedIn.
We only collect PII data that you voluntarily provide us. We will not sell or rent this information to anyone.
Consolidated Cooperative’s website uses Google Analytics and Facebook pixel which may track your browsing activities and tailor the content presented to you. These tools may not respond to “Do Not Track” signals from your browser. Please refer to their respective privacy policies for more details on how they respond to “Do Not Track” signals and how they handle your data.
Our website is not intended for children under 13 years of age. No one under age 13 may provide any PII to the website. We do not knowingly collect PII from children under 13. If you are under 13, do not use or provide any information on the website or provide any PII or other information about yourself to us, including your name, address, telephone number, email address, or any user name you may use. If we learn we have collected or received PII from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us at service@consolidated.coop or (800) 421-5863.
How we use personal data
Consolidated Cooperative collects your personal data so we can:
- Process your requests and/or manage your accounts.
- Respond to your inquiries or requests.
- Market to you with special offers on other products and services.
- Notify you of outages if you enroll in outage texting.
- Notify you of changes to this privacy policy.
How we protect personal data
Consolidated Cooperative takes data protection seriously and uses precautions to guard your personal information. When you submit information through our website, it is protected both online and offline.
When we collect sensitive information such as credit card data, that information is encrypted and transmitted to us securely. You can verify this encryption by looking for a lock icon in the address bar of your web browser, or by looking for “https” at the beginning of the website address.
While we use encryption to protect information transmitted online, we also protect your information offline. The only employees granted access to your personally identifiable information are those who need your data to perform a specific task (for example, billing or customer service). The computers and servers in which we store personally identifiable information are also kept in a secure environment.
How we share personal data
Consolidated Cooperative may partner with outside parties to provide specific services. This includes our marketing firm, for example. These companies do not retain, share, store or use personally identifiable information for any secondary purposes beyond providing a contracted service for us.
We may also share aggregated demographic information, but this information is not linked to any personal information that can identify a specific individual.
Unless it is necessary to fulfill your request, we will not share your information with any third party outside of our organization or our contracted service providers (as set forth more fully herein), except as required by law as set forth below. For example, when we process an order, we may send your data to a credit reference agency to prevent fraudulent purchases.
We will comply with valid subpoenas, court orders, warrants or other legal process issued by law enforcement, administrative bodies or courts. We will disclose any information required by applicable law.
How we use cookies
Consolidated Cooperative uses “cookies” on our website to improve your online experience. A cookie is information saved by your web browser. When you visit a website, the site may place a cookie on your browser so it can recognize your device in the future. If you return to that website, it can read the cookie to remember you from your last visit and keep track of you over time.
Our website may use cookies for:
- Functionality: These cookies are used to recognize you on our website and remember your previously selected preferences. This could include information like what language you prefer and the location you are in.
- Advertising: These cookies collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. Our Company may share some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.
You can always set your browser to not accept cookies, or remove them from your browser. However, some of our website features may not function as a result.
External links
This website contains links to other websites not owned or operated by Consolidated Cooperative. Please be aware that we are not responsible for the content or privacy practices of these sites. Our privacy policy applies only to our website. If you click on a link to another website, we encourage you to read their privacy policy to see how your personal data may be used or collected.
Your data protection rights
Every user of the Consolidated Cooperative website is entitled to the following actions. You may:
- Request a copy of your personal data.
- Request a change or correction to any of your personal data you believe is inaccurate or incomplete.
- Request we delete your personal data.
- Opt out of any future contact from Consolidated Cooperative.
- Express any concern you have about our use of your personal data.
To make a request outlined above, please contact us at service@consolidated.coop or (800) 421-5863.
How to contact us
If you have any questions about the Consolidated Cooperative privacy policy, or you would like to exercise one of your data protection rights, please contact us through one of the following methods:
Email: service@consolidated.coop
Phone: (800) 421-5863
Mail: 5255 State Route 95, Mount Gilead, OH 43338
Legal Notices
The content of this site, including but not limited to the text and images herein and their arrangement, is the property of Consolidated Cooperative.
Consolidated Cooperative hereby authorizes you to copy and display the content herein, but for your personal use only. Any copy you make must include this copyright notice: Copyright 2019 by Consolidated Cooperative, Inc. All rights reserved. If attribution to Consolidated Cooperative is included, limited quotations from the content are hereby permitted. You may not copy or display for redistribution to third parties for commercial purposes any portion of the content without the prior written permission of Consolidated Cooperative.
No Implied Licenses
Nothing contained herein shall be construed as conferring by implication, estoppel, or otherwise any license or right under any patent, trademark, copyright (except as expressly provided above), or proprietary rights of Consolidated Cooperative or of any third party.
The Content
Consolidated Cooperative makes no representations about the suitability of the content of this site for any purpose. All content is provided “as is” without any warranty of any kind. Consolidated Cooperative hereby disclaims all warranties with regard to the content, including but not limited to all implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. In no event shall Consolidated Cooperative or any of its/their affiliates be liable for any special, indirect, exemplary, or consequential damages or any damages whatsoever, including but not limited to loss of use, data, or profits, without regard to the form of any action, including but not limited to contract, negligence, or other tortious actions, arising out of or in connection with the use, copying, or display of the content although Consolidated Cooperative believes the content to be accurate, complete, and current, Consolidated Cooperative make no warranty as to the accuracy, completeness or currency of the content. It is your responsibility to verify any information before relying on it. The content of this site may include technical inaccuracies or typographical errors. From time to time changes are made to the content herein. Consolidated Cooperative and/or its affiliates may make changes in the products and/or the services described herein at any time.
Links to Other Sites
Some of the sites listed as links herein are not under the control of Consolidated Cooperative. Accordingly, Consolidated Cooperative makes no representations whatsoever concerning the content of those sites. The fact that Consolidated Cooperative has provided a link to a site is NOT an endorsement, authorization, sponsorship, or affiliation by Consolidated Cooperative with respect to such site, its owners, or its providers. Consolidated Cooperative is providing these links only as a convenience to you. There are risks in using any information, software, or products found on the Internet; and Consolidated Cooperative cautions you to make sure that you completely understand these risks before retrieving, using, relying upon, or purchasing anything via the Internet.
Information Provided by You
Any information voluntarily provided by you to Consolidated Cooperative, including but not limited to feedback, data, questions, comments, suggestions, or the like, shall be deemed to be non-confidential; Consolidated Cooperative shall have no obligation of any kind with respect to such information and shall be free to reproduce, use, disclose, and distribute any non-confidential information to others without limitation. Additionally, Consolidated Cooperative shall be free to use any ideas, concepts, know-how or techniques contained in such information for any purpose whatsoever, including but not limited to developing, manufacturing, and marketing products incorporating such information.
Trademarks
Touchstone Energy® and the Touchstone Energy logo are registered trademarks of Touchstone Energy, Inc.
Changes to our privacy policy
Consolidated Cooperative keeps its privacy policy under regular review and places any updates on this web page. If a change is material, we may, in our discretion, notify you by email. By continuing to use this web page after the posting of a new policy you agree to the same. This privacy policy was last updated on July 17, 2019.
Calix CommandIQ® Mobile Application Privacy Policy
What is covered by this Privacy Policy?
CommandIQ is an application developed by Calix, Inc. for use by subscribers of Consolidated who purchase cloud and software services from Calix, Inc. Calix, Inc. is a processor of (or service provider for) Consolidated’s subscriber personal information under applicable privacy and data protection laws. Consolidated is the controller of (or business for) its subscriber personal information. In other words, Consolidated determines how and why your information is processed. As such, subscribers should refer to the Consolidated privacy notice for details on how Consolidated processes subscriber personal information.
Privacy Policy applies for any use of the App
This Privacy Policy applies to the App described in the CommandIQ Mobile Application End User License Agreement (the “Agreement”). Please read the Consolidated privacy notice and this Privacy Policy carefully to understand how information collected by the App will be treated. If you do not agree with the Consolidated privacy notice and this Privacy Policy, you should not install, use, or access the App.
Children Under the Age of 16
The App is not intended for children under 16 years of age, and on behalf of Consolidated, Calix does not knowingly collect personal data of children under 16, without parental consent. If Calix learns that personal data from a child under 16 has been obtained or received without verification of parental consent, Calix will delete that information. If you believe Calix might have any information from or about a child under 16, please notify Consolidated Cooperative.
How Calix Collects Your Information
On behalf of Consolidated, Calix collects and processes information provided directly by you when you install the App and register for an account to use the App. Specifically, this information includes:
- Your name, email address, password/pin, preferred language, and your account number with Consolidated;
- Information about the equipment deployed at your premises that you choose to connect to the App such as the MAC address, serial number or other unique identifier for your router;
- Data insights Calix attains based on correlation and analytics of your information collected in providing the App, and user-associated analytics to improve the quality of the app experience.
How Calix Uses the Information
On behalf of Consolidated, Calix uses the information collected as described in this Privacy Policy, to:
- Provide you with the App and the Services/notifications provided through the App as described in the Agreement;
- Implement, improve and/or enhance the App or to provide App features, including to make future releases available to you;
- Carry out Calix’s obligations as described or authorized in the Agreement, the Consolidated privacy notice, and this Privacy Policy;
- Enforce Calix’s rights arising from the Agreement between you and Calix; and
- Fulfill any other purpose authorized by you and reasonably required for the App.
Consolidated may also use the information collected as described in this Privacy Policy, to inform you about goods and services that may be of interest to you.
Disclosure of Information
Calix does not sell or otherwise distribute or disclose your information to third parties other than as described or authorized in the Agreement, including this Privacy Policy.
Calix discloses the information to its subsidiaries, affiliates and certain third-party vendors and contractors that provide development, integration, web hosting and consulting services to Calix to provide you with the App, to maintain, support, develop, improve and/or enhance the App and to fulfill Calix obligations associated with the App.
Calix may be required to disclose information under certain circumstances:
- To comply with any court order, law, or legal process, including to respond to any government or regulatory request;
- To enforce Calix’s rights arising from the Agreement entered into between you and Calix;
- If Calix believes disclosure is necessary or appropriate to protect the rights, property, or safety of Calix, its customers or other third parties; or
- To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Calix’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which your information and/or your subscriber information held by Calix are among the assets transferred.
Your Choices About Our Collection, Use, and Disclosure of Information
The provision of the information described in this Privacy Policy is necessary for you to use the App.
Your information is retained and used as described in this Privacy Policy. If you delete your account for the App in accordance with the terms of the Agreement, your information will be deleted within 30 days of the deletion of such account or within such other timeline as may be mandated by applicable law. You will no longer be able to access the App when your account is deleted.
Managing Your Personal Information
Accessing and Correcting Information
You can (a) access and review your contact information, and (b) correct your contact information, by logging into the App and visiting the settings page. To access, review or correct any other information, please reach out to Consolidated.
Deleting Information
You can delete your App account information by logging into the App, visiting the settings page and editing your Account and Admins page.
If you have questions, contact Consolidated at 419.947.3055
Data Security
All information you provide to us is stored on our secure servers behind firewalls. Calix utilizes mechanisms such as intrusion detection systems, intrusion prevention systems, firewalls and encryption to secure information from accidental loss and from unauthorized access, use, alteration, and disclosure.
Calix deploys Intrusion Detection Systems (IDS) and Intrusion Prevention Systems (IPS) to alert and proactively contain potential threats. Enhanced security visibility and coverage is enabled through added layers of firewall and IDS beyond the network perimeter. Management connections to servers are always authenticated and encrypted via Secure Shell (SSH) when administration access is required for troubleshooting, patch management, and upgrades.
Calix runs automated vulnerability scanning on all perimeter systems to identify potential security risks. Scanning applications are regularly updated to remain current and up to date on important security vulnerabilities. Patches are applied to all relevant systems unless a compensating control is implemented.
Calix uses a variety of industry-standard security technologies and best practices to help protect information from unauthorized access, use, or disclosure. All data stored on the Calix systems is encrypted following industry standards using the strongest keys and ciphers. All communications with the App are protected with industry standard security protocols.
You control access to your account. You must keep your login credentials and passwords secure and protected and maintained as confidential. Calix is not responsible for any circumvention of any privacy settings or security measures provided.
Changes to this Privacy Policy
The date the Privacy Policy was last revised is identified at the end of this Privacy Policy. You are responsible for periodically visiting this Privacy Policy to check for any changes.
Contact Information
For questions about your service, please contact Consolidated directly at 419.947.3055. To ask questions or comment about this Privacy Policy and Calix’s privacy practices for the Cloud Services provided to Consolidated, contact Consolidated at 419.947.3055.
Last updated: January 2024
